Kenneth Kyle Clark

1254 CR 561

Princeton, Texas 75407                   

972.658.5816 or Email: kenneth.k.clark@gmail.com

 

To secure a position in the Information Technology field or Transportation/Warehouse field that will enable me to use my extensive customer service skills, technical knowhow and Transportation knowledge to its full potential.

 

Professional Experience

 

4/2011 - 10/2013 Chasm Industries - Order Picker-Puller  Dallas, TX

To use handheld Symbol Scanner to pick each individual computer or pallet of computers to be loaded on truck. Once orders were picked I then used either stand-up or sit down forklift. I was responsible for the Delivery of the computers and then the removal of the old computer systems.  Using carts and hand jacks I would then take the old computers and load them on the truck and return to warehouse.  Once at warehouse I was responsible for the timely checking in of the computers and had to put them in the appropriate rack location using forklift and handheld Symbol scanner. Experience with Case, Mitsubishi, Yale and CAT forklifts both battery and gas.  Resopnsible for the upkeep of forklift to include insruing all were plugged in at end of shift and the Propane lifts had tanks that were not below ¼. Followed all safety and lockout procedures. Company closed doors and went out of business.

 

2/2009-3/2011 Contract with Right Staff as Phone Technical Support Analyst

Dallas TX

As a Technical analyst for Compucom Inc. an ITIL methodology company. I was responsible for the coverage of two accounts, City of Dallas and Kings County NY Hospital systems. I handled approximately 50 calls a day and tracked tickets with Remedy and Computer Associates ticket software. I used my customer service skills to support Windows 2000, XP and Novell operating systems using Active Directory and Groupwise Imanager. I handled password reset and account unlock.  I support Microsoft Office 2003-2010, Groupwise 7 and 8. AS400 support using Hummingbird. Other software support given to VMware, Leostream, Xyloc, VPN, Blackberry (BES), SAP, Lawson, Internet Explorer 6-8 and Firefox 3.5

 

10/2005 -1/2009 Infinium Temporaries. Xerox Field Technician Dallas, TX

Provide maintenance and repair coverage for all Xerox warranty and non-warranty printers. Cover when needed for overflow or technician vacation. Monitor my queue for trouble tickets and then travel to each customer and diagnose the issue taking appropriate action to meet customer SLA's.

 

8/2002-9/2005 Addeco Staffing and then SAIC Technologies for Invitrogen Corp Sr. Desktop Support Engineer Dallas, TX

Provide on-site, remote site and phone technical support for both office and life science plant/production environments. Support customers through diagnosis of problems, software installation, printing and network issues, and load maintenance of desktop and laptops in a Windows XP and 2000 environment. Image, install, and configure workstations with Windows XP image via Altiris using a PIX server. Used Altiris to perform patch management for Server 2003 Exchange 2003 and Windows XP and 2000 desktop OS. To provide minor hardware repair of desktop computers and peripherals. To install, move, add or change HP printers and Cannon copiers onto the Local Area Network via TCP/IP. Provide customer instruction on commonly used applications and to develop and provide manuals for customer use. Provided administration of RSA/SecurID tokens and Cisco VPN accounts & connectivity. Perform basic patch panel and cable support and configuration for voice and data. Set up new systems and perform basic account maintenance for new and current users using Active DirectoryServices to include Exchange 2003. Provide remote support for remote sales staff using Carbon Copy. Perform Avaya PBX and Voice Mail system administration. Track issues using Remedy ARSystem 5.1. Virus identification and removal using various tools.

 

Education Farmersville High School, Farmersville Texas. Diploma

Maintenance Management USMC 1986

Lincoln Technical Institute honors 1984

ITIL IT Service Management Essentials Training

 

Military Service United States Marine Corp 1985-1992 Honorable discharge as a Sergent.

 

Skills - current and previously used.

Microsoft Windows XP, 2000, NT, 2003, Vista Windows 7

Blackberry PDAs BES Administration (Iphone support)

Remedy, Track-It, Spiceworks

Symantec and McAfee Anti-virus

Basic TCP/IP

RSA (SecurID tokens), Fiberlink and Cisco Systems VPN

Citrix MetaFrame client side

Novell and GroupWise experience, Novell Imanager

Active Directory

Hardware Experienced Xerox, IBM, HP, Compaq and Dell products

 

Warehouse experience: Certified on Forklift LPG. Have 3.5 years expierence with shipping and receiving, picking orders and stocking using both battery and LPG forklift.